Mane Hair Salon is a salon of both employed & freelance Stylists. Any issues, feedback or complaints must be directed to your specific stylist.
We aim to provide you a first class experience every time & in order to offer this we have compiled this Code of Conduct of the following set of terms & conditions. Please take the time read through & we thank you for your co-operation and understanding on this matter.
(We know it’s kind of wordy & boring but it really helps us provide you with the service you deserve.)
Please feel free to contact us if you have any queries.
1. General
2. Booking Fee & Cancellation Policy
3. Time Keeping
4. Hair Extensions
5. Personal Property
6. Gift Vouchers/Promotions
7. Prices
8. Insurance and Licences
9. Qualifications and Training
10. Health & Safety
11. Age Restrictions
12. Vulnerable Clients
13. Allergy alert testing and skin sensitivity testing.
14. Consultation.
15. Professional salon standards.
16. Advertising, promotion & pricing.
17. Sale of Products.
18. Record Keeping.
19. Complaints
20. WIFI
21. Other
22. Laws & Legislation
23. Privacy Policy & GDPR
General
We ask that you do not bring any plus ones with you to your appointment, as we are a small salon we are limited on space. Unfortunately our insurance does not cover under 16's in the Salon; as there are a multitude of potentially harmful chemicals & tools in the Salon we cannot guarantee the safety of your children and so must employ a no children policy. Please arrange suitable childcare for your appointment times. Failure to comply will result in appointment rescheduling and lost deposit. Our insurance only covers the client having a service, for this reason we request that you attend your appointment alone.
Deposits & Cancellation Policy
Some appointments will require a non-refundable deposit to secure your booking, this deposit will act as a prepayment & be subtracted from your total service cost. Deposits are transferrable if sufficient notice is given.
Please give at least 48 hours’ notice if you need to cancel or reschedule your appointment; this allows your slot to be offered out to other clients. If you do not give sufficient notice then your deposit will be lost. Repeat cancellations will require full payment upfront for future bookings.
There is no charge for a consultation, but your card details will be captured to secure your booking. If you fail to show up to your consultation or give less than 48 hrs notice your card will be charged a £10 no show/late cancellation charge. If you would then like to re-book a £10 non-refundable deposit will be required.
Please call/text within Salon Hours - any contact made after closing time will count as received the next working day. If you text please do not assume this has been delivered until you have received a response. If you receive no response within 1 working day please call the Salon.
Timekeeping
Please arrive at the time of your appointment, allowing time for traffic & parking. If you are early we do not have a separate waiting area here so are unable to accommodate you before your appointment time. Eager beavers please wait patiently in the car or if you fancy a stroll/coffee there are cafes locally.
If you are running late please let us know by calling the salon (messages are not likely to be seen until too late & we will do our best to fit you in, but on busy days we cannot guarantee this. We allow a 15 minute window, after this your appointment may need to be rescheduled and the deposit will be retained. Appointments run from the time booked, if we are still able to see you and carry out a partial appointment this will be charged at the full service price booked, for example; if you are 10 minutes late for an hour maintenance for example you will receive 50 minutes maintenance whilst receiving the charge for a full hour.
Hair Extensions
All new clients must attend a consultation to assess suitability and correctly colour match. A deposit is taken to cover costs of hair, and
once the hair has been ordered this deposit will be non-refundable. Full terms and conditions relating to hair extensions will be given at or prior to consultation.
Personal Property
Although we will always try our best not to make a mess, hairdressing is a creative business & sometimes our environment reflects that. We therefore request that you wear old clothes & accessories that wouldn’t upset you if they got soiled (i.e. leave that mulberry bag at home!) We regret that we are unable to take responsibility for any loss or damage to your personal property.
Any lost property will be held in the Salon for 8 weeks, and then donated to charity. We will do our best to contact you to retrieve said property.
Gift Vouchers/Promotional Vouchers
Gift vouchers;
- are non-refundable and non-transferable;
- are only valid until expiry date shown;
- hold no cash value and cannot be exchanged for cash;
- are to be used for hair services only & not for purchase of retail products; and
- are only valid with Stylist Specified. If said Stylist ceases to work at Mane, the voucher may be redeemed with them at their new place of work, or if not possible then a refund will be offered.
Salon reserves right to withdraw offer at any time without prior notice.
Please look after your vouchers as they cannot be replaced if lost or stolen.
In the event of Salon Closure, the Stylist will be unable to honour the Gift Voucher and no refund will be given.
Promotional gift vouchers will come with their own terms and conditions.
Prices
As our Stylists are self employed they are responsible for pricing their own services.
Our prices are subject to change without notice.
Insurance and licences.
- All our Stylists are self employed and have their own insurance. The Salon Owner (Christina Clayton) holds Salon Insurance including Public Liability Insurance. The Buildings Insurance policy is held by the Landlord, of which the Salon Owner pays a proportion.
- All Stylists are registered with the local authorities.
- The Salon holds all appropriate licences to cover activities, such as playing music.
Qualifications and training.
All Stylists have:
- Qualifications from a recognised UK qualifications body in a relevant subject and at an appropriate level for the service offered.
- Had appropriate training for the services provided and the tools used.
- The Client will be informed if a trainee/apprentice is providing a service and any work carried out by the trainee or apprentice will be supervised.
Health and safety
Mane has high standards of health, safety and hygiene. At all times we ensure that:
- Premises, tools and equipment are regularly safety tested and maintained.
- Rigorous hygiene and cleanliness is observed.
- Uniforms, other clothing, towels and gowns are clean.
- Equipment, such as clippers, tweezers, brushes and combs, is sterilised as necessary. •
- Sharps are disposed of safely.
- Stylists wear appropriate Personal protective equipment, for example, gloves when providing services such as hair colour.
- Clients are provided with appropriate protective equipment, such as gowns, is provided for use while services or treatments are being carried out.
- Manufacturers instructions are followed for the safe use of all equipment, tools and products.
- The mandatory Health & Safety poster is displayed in the Kitchen/Staff area.
- There is a fire procedure, working and serviced fire extinguishers and smoke alarms.
- All Stylists will be issued a copy of the legislation that must be adhered which includes Health & Safety Guidelines.
Age restrictions
- We do not provide Hair services to under 16s.
- Hair Extensions will not be fitted on under 18s.
- There are lots of dangerous chemicals, fumes, sharp and hot objects in the Salon that can cause harm to children. As they cannot be constantly supervised, for the interest of their safety we ask our clients not to bring children with them to their services. If you do bring children with you to your appointment, we will be unable to see you & will need to reschedule.
- Our insurance only covers the client having a treatment, for this reason we ask clients to attend their appointment alone and do not bring any plus ones.
Vulnerable clients.
- At Mane we strive to ensure the welfare of vulnerable adults is protected.
All Stylists understand the different ways in which clients may be vulnerable, including emotional vulnerability, mental health conditions (including body dysmorphia), learning difficulties, physical disability, ageing and those whose first language isn’t English.
- Extra time and effort is taken to make sure vulnerable clients understand the services they have requested and the costs involved.
- Services the salon considers inappropriate, unethical or potentially unsafe are not provided.
- Examples of policies we have implemented are our: ‘Quiet Appointment’ booking option, where clients can opt out of chat in their appointment.
Our advice to vulnerable clients:
If you have any concerns prior to your service please inform the Salon, as well as letting us know if there is anything we can do to make your visit easier. The salon will check that any services requested are safe and appropriate, that the individual has fully understood what’s involved and wants to have the service or treatment. If you would prefer to have a parent/guardian/carer present please request this in advance.
Allergy alert testing and skin sensitivity testing.
Clients will be given an Allergy Alert Test as required by the manufacturer’s instructions & Stylist’s insurance company. For this reason they may differ depending on the colour brand. No chemical services will be carried out without an Allergy Alert Test.
For Wella services, as per the manufacturer’s guidelines, we will:
- Perform a test at least 48 hours prior to the colour service. The client will be tested with the shade/colour that will be used for their service.
- The test will be applied to the inside of the arm, 1cm from the crease of the elbow, cleaning the area first & allowing to dry.
- The Stylist will mix up 5g/ml of the exact shade/product that will be used with 5ml of developer and stir to a smooth consistency.
- The Stylist will apply a dab of the colour 1cm from the crease of the elbow, and leave the colour uncovered for 45 minutes.
- After 45 minutes the client will rinse the area with lukewarm water and pat dry with a clean towel.
- The client will receive a form which they need to complete to inform the salon of the test result.
This protocol is in line with our manufacturer’s instructions and insurance company.
- All new clients will be tested, and existing clients will be re tested if they have not had a colour service/skin test within the last 6 months or there have been any changes in circumstances.
- Clients will be sent a screening form before every colour service to check if there have been any changes since their last service and assess if they need to be retested.
- Changes that require retesting include: If they: would like to change their colour/shade, have had a change in medicine/had surgery/covid/vaccine, have had any other allergic reactions, had henna/permanent makeup/temporary tattoos, are pregnant, have developed sensitive skin/eczema/psoriasis.
Consultation
- We carry out a full & thorough consultation for every client, completing forms, including healthcare questions & updating the client records to refer back to.
- The following tests will be carried out prior to chemical services: porosity test, elasticity test, Allergy Alert test, incompatibility test, test cutting, and during a chemical service a strand test will be performed.
- Services or treatments are clearly explained in advance – explaining what is involved, the cost, the time it will take (if the service will involve multiple visits), any possible after-effects, any service limitations and any contra-indications which indicate that a treatment or service is not suitable.
- The welfare of vulnerable clients is protected, for example, emotional state, mental health (including body dysmorphia), learning difficulties, physical disabilities, ageing and people whose first language is not English.
- Client data is kept strictly confidential and GDPR compliant.
- Consultation and healthcare records are retained for at least 7 years.
- Clients are referred to a healthcare professional such as a GP, trichologist, dermatologist or chiropodist when a contra-indication is identified that might limit or restrict the service or treatment which can be provided.
- Advice on aftercare and relevant products is provided.
Professional salon standards.
Mane Ensures:
- Services and treatments are completed to a high standard.
- Clients receive a high level of service and care.
- Clients’ questions are answered promptly and fully.
- Clients are treated the same regardless of age, race, gender or disability (although it may not be possible to make reasonable adjustments for access to all salon premises).
- Clients are told if the stylist is running late.
- Clients are encouraged to provide feedback on the service they have received, they will receive an email following their service, explaining who to contact if they have any concerns/questions and encouraging them to leave feedback on the online booking system review section.
- The salon environment is kept clean and tidy, bins are regularly emptied, toilets and washbasins are kept clean.
- Fresh new clean gowns and towels are used for each client and washed after every use.
- Work clothing is clean.
Advertising, promotion and pricing.
- Advertising and promotion is clear, complete and not misleading about price, value, availability, quality of benefits of the products or services being offered.
- Clear descriptions of services are provided including what is included in the price and any additional costs associated with the main service such as a treatment.
- Prices for services and the accepted methods of payment are clearly displayed, including on the salon’s website.
- Prices for products and accepted methods of payment are clearly displayed.
- No additional charges are made for payment by credit or debit card, or other payment methods such as Paypal.
- Payments are made via card machine or cash and a receipt is available should they wish.
- Clients are provided with clear information on the salon’s policy if they don’t turn up for an appointment or cancel at short notice, including any charges by the salon to cover their losses.
- They display the registered business names trading in the Salon on their website and how to contact each business.
- Emails are easily identified as commercial communications from the business, and it is easy to change mind and opt out of emails by clicking the unsubscribe button at the bottom of the email.
- Promotional offers, competitions or games and any conditions are easily understood.
- Clients will be able to access this Code of Practice on the Salon’s website and in writing at the salon by request.
- Tips are discretionary and awarded to the Stylist who carried out the Service. As Stylists are self employed they are responsible for reporting their tips to the HMRC.
- Promotional offers are limited to one offer per person per service and discounts will be applied to full price services only.
Sale of products
- Clear and accurate information is provided about the goods or equipment they are selling, whether the price stated includes VAT and the cost of delivery.
- If orders are taken on its website, prompt confirmation will be provided, with information about how to correct any errors.
- Any items such as electrical equipment or cosmetic products offered for sale are safe and meet all legal requirements.
By placing an order you agree to abide by the following terms & conditions:
- Unless Faulty, products are non-refundable and non-returnable.
- Faulty or damaged goods may be returned for exchange within 1 month of purchase.
- Once payment received orders are despatched within 3 business days.
- Orders placed after 2pm will start processing from the following working day.
- Products purchased are not to be sold on any third party market place sites such as Amazon or eBay.
- Orders will be sent via Royal Mail.
- Order dispatch and click & collect times may vary during times of closure, the buyer will be kept updated of shipping status & expected delivery times.
- Payment in full is required before order is dispatched.
- In event of low stock, delays may occur.
- We reserve the right to refuse to sell any goods.
- We reserve the right to alter these Terms and Conditions at any time.
Record Keeping
- As required by the General Data Protection Regulation (GDPR), Mane will maintain accurate and up-to-date client records.
- Client information will be kept confidential, securely stored and only used for the purpose for which it was given.
- Client information may include:
- Personal details.
- Health information relevant to the service or treatment to be provided.
- History of previous services or treatments.
- Recommendations made.
- Client lifestyle requirements.
- Allergy alert test records, sensitivity testing, and any contra-indications which suggest a service is not suitable.
- Consent (where relevant).
- Any letters of consent from GPs or other healthcare professionals.
- If clients use the salon’s Wi-Fi facilities, the law says user details must be recorded to combat illegal downloads, but not for any other purpose.
Complaints
We always aim to deliver a high standard of service, and although rare, there may be times you are not be 100% happy. We deal with all complaints professionally & take them very seriously. All feedback is recorded and monitored so that we learn from it and take action to identify opportunities to improve services.
Mane Hair Salon is a co working space for independent freelance hair businesses. Each business is solely responsible for any complaints from their clients.
Mane Hair Salon is the premises and the Independent Freelancer is the business. Please direct any complaints to the Freelance Business, which must be handled by them and them alone, with no reflection on the standard of service offered by any other independent business based at Mane Hair Salon.
Every client will receive an email following their appointment to gain feedback on the service they received. This will provide them with contact details of the Business they booked with, should they need to contact them regarding a complaint. The email will also provide a link directing them to this Complaints Policy, which is available for everyone to see on our website.
Within Working Hours the Freelancer will take prompt action to make sure the client receives a quick and fair response to any complaint.
All complaints are handled appropriately and treated with confidentiality and without prejudice.
Procedure:
If you are unhappy with the service received you must inform the Freelance Business that carried out the service before you leave the Salon, or as soon as possible after – up to a maximum of 7 days.
They will listen to your complaint and respond within 7 days, you will be asked to complete a complaints form to fully understand the situation and from here they will aim to resolve your complaint within 30 days.
You must return to the Salon within 7 days of the original service to allow the Freelancer to look at the hair, assess the situation and what can be done to resolve the complaint. You must not visit another hairdresser or use any other products on the hair before returning, so the true result from the salon service can be observed.
In keeping with Consumer Rights Act 2015 the Service Provider must first be allowed the opportunity to redo the service. Depending on the individual situation the service provider will either redo certain elements of the service, or perform the whole service again at no extra cost.
Please note: As each Independent Freelance Business has their own insurance they must act under the guidance of this, so exact procedure may vary slightly between businesses.
The following matters are not included in this policy: Complaints which are subject to legal proceedings - these will be acted upon as per the individual circumstances as advised by their Insurance company."
WIFI
If anyone accesses our Guest WIFI they must first agree to the following terms & conditions:
Guest WIFI Access Terms and Conditions
This Agreement (“Agreement”) sets out the terms and conditions on which wireless internet access (“the Service”) is provided free of charge to you, a guest, vendor, chair renter or employee of Mane Hair Salon.
Your access to the Service is completely at the discretion of Mane Hair Salon, and such access may be blocked, suspended, or terminated at any time for any reason including, but not limited to, violation of this Agreement, actions that may lead to liability for Mane Hair Salon, disruption of access to other users or networks, and violation of applicable laws or regulations. Mane Hair Salon reserves the right to monitor and collect information while you are connected to the Service and that the collected information can be used at discretion of Mane Hair Salon, including sharing the information with any law enforcement agencies, Mane Hair Salon partners and/or Mane Hair Salon vendors.
Mane Hair Salon may revise this Agreement at any time. You must accept this Agreement each time you use the Service and it is your responsibility to review it for any changes each time.
Mane Hair Salon reserves the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.
IF YOU DO NOT AGREE WITH THESE TERMS, INCLUDING CHANGES THERETO, DO NOT ACCESS OR USE THE SERVICE.
1. Disclaimer
You acknowledge;
that the Service may not be uninterrupted or error-free;
1. that your device may be exposed to viruses or other harmful applications through the Service;
2. that Mane Hair Salon does not guarantee the security of the Service and that unauthorized third parties may access your computer or files or otherwise monitor your connection;
3. that Mane Hair Salon’s ability to provide the Service without charge is based on the limited warranty, disclaimer and limitation of liability specified in this Section and it would require a substantial charge if any of these provisions were unenforceable;
4. that Mane Hair Salon can at any point block access to Internet Services that they deem violate the acceptable terms of use outlined in 2.1 Access.
The service and any products or services provided on or in connection with the service are provided on an “as is”, “as available” basis without warranties of any kind. All warranties, conditions, representations, indemnities and guarantees with respect to the content or service and the operation, capacity, speed, functionality, qualifications, or capabilities of the services, goods or personnel resources provided hereunder, whether express or implied, arising by law, custom, prior oral or written statements by Mane Hair Salon, or otherwise (including, but not limited to any warranty of satisfactory quality, merchantability, fitness for particular purpose, title and non-infringement) are hereby overridden, excluded and disclaimed.
2. Acceptable Use of the Service
2.1 Access
Our Guest WIFI is intended for message sending, browsing & using apps. No downloads are to be made whilst using the Service. You must not use the Service to access Internet Services, or send or receive e-mails, which:
1. are defamatory, threatening, intimidating or which could be classed as harassment;
2. contain obscene, profane or abusive language or material;
3. contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
4. contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;
5. contain material that infringes a third party’s rights (including intellectual property rights);
6. in Mane Hair Salon’s reasonable opinion may adversely affect the manner in which Mane Hair Salon carries out its work;
7. are bulk and/or commercial messages;
8. contain forged or misrepresented message headers, whether in whole or in part, to mask the originator of the message;
9. are activities that invade another’s privacy; and/or
10. are otherwise unlawful or inappropriate.
2.2 Copyright
Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.
2.3 Accessing Other Systems, Computers or Networks
You must not use the service to access illegally or without authorisation computers, accounts, equipment or networks belonging to another party, or attempting to penetrate security measures of another system. This includes any activity that may be used as a precursor to an attempted system penetration, including, but not limited to, port scans, stealth scans, or other information gathering activity.
2.4 Destructive Software
You must not use the service to distribute Internet Viruses, Trojan Horses, or other destructive software.
2.5 Restricted Use
The Service is intended for Mane Hair Salon guest use only. Access to this Service must not be used for commercial activity.
2.6 Service Termination/Suspension
Mane Hair Salon may terminate or temporarily suspend the service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 Access to 2.5 Restricted Use above.
2.7 Confidentiality
Mane Hair Salon recommends that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.
3. Criminal Activity
1. You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any country throughout the world.
2. You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.
3. You agree and acknowledge that we may monitor your activity while you use this service and keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address.
4. You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.
4. Other Terms
1. Under no circumstances will Mane Hair Salon, its suppliers or licensors, or its respective officers, directors, employees, agents, and affiliates be liable for consequential, indirect, special, punitive or incidental damages, whether foreseeable or unforeseeable, based on claims of the Guest or its appointees (including, but not limited to, unauthorised access, damage, or theft of your system or data, claims for loss of goodwill, claims for loss of data, use of or reliance on the service, stoppage of other work or impairment of other assets, or damage caused to equipment or programs from any virus or other harmful application), arising out of breach or failure of express or implied warranty, breach of contract, misrepresentation, negligence, strict liability in tort or otherwise.
2, You agree to indemnify and hold harmless Mane Hair Salon and its suppliers, licensors, officers, directors, employees, agents and affiliates from any claim, liability, loss, damage, cost, or expense (including without limitation reasonable legal fees) arising out of or related to your use of the Service, any materials downloaded or uploaded through the Service, any actions taken by you in connection with your use of the Service, any violation of any third party’s rights or any violation of law or regulation, or any breach of this agreement. This Section will not be construed to limit or exclude any other claims or remedies that Mane Hair Salon may assert under this Agreement or by law.
3. This Agreement shall not be construed as creating a partnership, joint venture, agency relationship or granting a franchise between the parties. Except as otherwise provided above, any waiver, amendment or other modification of this Agreement will not be effective unless in writing and signed by the party against whom enforcement is sought. If any provision of this Agreement is held to be unenforceable, in whole or in part, such holding will not affect the validity of the other provisions of this Agreement.
4. Mane Hair Salon’s performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement shall waive or impede Mane Hair Salon’s right to comply with law enforcement requests or requirements relating to your use of this Service or information provided to or gathered by Mane Hair Salon with respect to such use. This Agreement constitutes the complete and entire statement of all terms, conditions and representations of the agreement between you and Mane Hair Salon with respect to its subject matter and supersedes all prior writings or understanding.
5. Guest WIFI Privacy Policy
We take the privacy of our WIFI service users very seriously. We ask that you read this Privacy Policy (‘the Policy’) carefully as it contains important information about how we will use your personal data.
For the purposes of the Data Protection Act 1998, Mane Hair Salon (‘we’ or ‘us’) is the ‘data controller’ (that is, the organisation who is responsible for, and controls the processing of, your personal data).
By using the Service, you consent to the collection, use and disclosure of your personal information in accordance with this Policy.
Personal data we may collect about you:
1. We will obtain your personal data when you sign up to use the Service. The personal data we hold on you will be adequate, relevant and not excessive.
2. We may monitor your use of the Service by recording how many times you use the Service, where you use it, at what times you use it, the quantity of data traffic in and how long each session lasts. This information helps us to build a profile of our users for statistical purposes and to improve how we provide the Service to you. Most of this data will be aggregated into groups, which means that we will not be able to identify you individually.
How we use your personal data:
1. We will use your personal data in accordance with your legal rights under the Data Protection Act 1998. For more information about data protection see http://www.ico.org.uk
2. We may use your personal data for these purposes;
- to enable you to connect to the Service;
- to help us identify you while you use the Service;
- to identify in which areas our users live;
- administration;
- research, statistical analysis and behavioural analysis;
- fraud prevention and detection;
- to notify you of any changes to the Service which may affect you;
- security vetting;
- improving the Service;
- requesting feedback from you; and/or
- responding to your emails, submissions, questions, comments, requests and complaints.
Disclosure of your personal data:
We may disclose your personal data for processing to;
- our partners (and their employees) who help us provide the Service to you;
- our employees/chair renters;
- government bodies and law enforcement agencies in connection with any investigation to help prevent or detect unlawful activity and in response to legal or regulatory requests;
- other third parties in connection with possible legal proceedings; and/or
- other third parties in emergency situations.
Subject to us complying with our obligations under the Data Protection Act 1998, we are not responsible for the actions of service providers or other third parties using your personal data.
Keeping your data secure:
We will use technical and organisational measures to safeguard your personal data, for example:
- we store your personal data on password protected servers; and
- all our employees/chair renters are aware that they must respect the confidentiality of your personal data.
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that use of the internet is not entirely secure and for this reason we cannot guarantee or accept liability for the security or integrity of any personal data which are transferred from you or to you via the Internet while using the Service.
Information about other individuals:
If you give us someone else’s personal information, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can consent on his/her behalf to the processing of his or her personal data.
We are not liable to any third parties for using their personal data, where they have not given you consent to give us their personal data.
Your rights:
You have the right, subject to the payment of a small fee (currently £10) to request access to personal data which we may process about you. If you wish to exercise this right, known as a subject access request, you should;
- put your request in writing;
- include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill);
- make payment by BACs or credit/debit card; and
- specify the personal data you want access to.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should;
- put your request in writing;
- provide us with enough information to identify you (for example your name and email address); and
- specify the information that is incorrect and what it should be replaced with.
We are not responsible for the privacy policies and practices of websites and apps you may access through the Service. If you have concerns or questions about their privacy policies and practices, you should contact the website operator or publisher.
Changes to this Privacy Policy:
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access the Service.
We are not responsible for cookies stored on your device or hardware from websites you visit while using the Service.
By agreeing to the terms of service, you confirm that you accept these terms and conditions as the basis of your use of the wireless internet access provided.
Other
Some services will have added terms and conditions and these will be relayed to you prior to the service appointment.
We reserve the right to amend these terms and conditions and any such change will be effective upon inclusion in the text of the terms and conditions published on this site. You should check the terms and conditions on this site periodically to ensure that you are aware of and comply with the current version.
Laws & Legislation
Mane Hair Salon follow all laws & legislation and local bylaws.
Every Stylist has a copy of the Salon Laws & Legislation Handbook for their records, and there is a hard copy in the Salon.
As Stylists are Self Employed they are responsible for their own research and compliance regarding Laws and are aware this Handbook aims to service as an overview only and is in no way fully extensive. They are to use it as reference only and by their own research ensure they are complying with all relevant laws & legislation. Laws are regularly updated so it is important to keep up with any changes that may affect their working practice.
This handbook is also available to any clients/regulatory bodies/local council representatives on request.
Privacy Policy & GDPR
Here at Mane Hair Salon we take your personal information seriously. This information will be stored safely and securely.
Our Salon is home to Freelance Independent Stylists, which means they run their own businesses under our roof. For this reason the information you give us will be seen by both the Salon Owner as well as your dedicated Stylist. The other Stylists will not have access to your data.
Your information is stored on a secure password protected booking system - Ovatu & may at times be used for mail generation by us through companies like Mailchimp. But we will never pass your information on to a third party unrelated to the Salon, without your consent.
CCTV is fitted in the Salon for the purpose of crime prevention, to prevent misconduct &, to keep our Stylists and clients safe. This records both video & audio, which can be viewed on a secure live stream or via recordings that are safely stored for 7 days, after which they will be automatically deleted. You have the right to request footage to these recordings within this timeframe.
It is important that your data is accurate and up to date, please inform us if there any changes.
All data will be held for at least 7 years in line with legal regulations, and thereafter disposed of safely and securely.
Upon Client Registration at online booking Clients will get the opportunity to opt in to Marketing communication. If Client is booked in manually by the Licensee, it is the Licensee’s responsibility to ask the client’s preference regarding Marketing. This can be updated at any time.
Please be aware that in line with the current NHS Test & Trace initiative we may be required your contact details with the relevant authorities if a positive case of Coronavirus - Covid 19 is recorded at our location.
Privacy Policy:
We will only collect relevant information required to carry out a safe and effective treatment.
In order to provide your service we need to send you:
- appointment confirmations & reminders,
- information relating to your service/salon visit; and
- requests for more information when required.
This type of information is different to marketing as is essential information relating to your booking. This is classed as 'Legitimate Interest' under the GDPR law & does not require you to opt in. You may still opt out, however some services may not be able to proceed without the required information. To opt out of all email/sms contact please email: emailus@manehairsalon.com
When booking you had the option to opt in/out of Marketing. These preferences can be updated at any time via email: emailus@manehairsalon.com
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
How we use your information
We use the information we collect in various ways, including to:
Provide, operate, and maintain our website
Improve, personalise, and expand our website
Understand and analyse how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
Log Files
Mane Hair Salon follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Mane Hair Salon uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.
Advertising Partners Privacy Policies
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Mane Hair Salon which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on websites that you visit.
Note that Mane Hair Salon has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Mane Hair Salon's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We will provide this in line with GDPR and free of charge once we have verified the submitters identity.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.